PRICING

Prices vary based on the expertise of the stylist. Price transparency is very important to us and our prices are `a la carte. Due to a la carte there will be a small blow dry fee for all services excluding hair cuts. Therefore there should not be any surprises at checkout.

That being said, we want to give you the absolute best hair experience we can, which sometimes means changing the service you booked to something more tailored to your needs. We will always confirm any price difference during your consultation, particularly if the change is more expensive.

All services include a thorough consultation.

All extension hair must be paid for in full at the time of ordering. Extension hair is nonrefundable once purchased. If needed, you may exchange for a different color if the hair has not been opened or worn.

Please contact us if you have any questions! We are here to help, and we’re also happy to book a complimentary in-salon or virtual consultation if you’re feeling unsure.

CANCELLATIONS & NO SHOWS

We have a 24-hour cancellation policy and we require a credit card on file to book your appointment online. If you cancel or reschedule within 24 hours, you will be charged 50% your service price. If you no-show, you will be charged 100%. Our stylists rely on your timely cancellations.  After three no-shows we will only allow same-day appointments, paid in advance.

DEPOSITS

We require a non-refundable 50% deposit for all extension appointments and any appointment 5 hours and over. This amount will be discussed in a consultation prior to service. These appointments have a 72-hour cancellation policy.

CREDIT CARDS

For any online booking or any services requiring a deposit we will require a credit card on file to secure your appointment. Please let us know if you’d prefer for us not to store your card on file.

COLOR SERVICES

Our stylists will have an honest consultation before all color services explaining reasonable expectations for now and to set achievable future hair goals.  When bringing in a photo to be executed, getting desired results may take multiple appointments, depending on the final result and the color and condition of your own hair.  Please make sure you are always 100% honest with your stylist about your hair’s past (box dye, bleach, perms, etc…) so that they can successfully avoid challenges and formulate accordingly. 

TIMELINESS

Please arrive on time for your appointment. If you are more than 15 minutes late, we may need to reschedule you in which case you will be charged the 50% late-cancel fee.

APPOINTMENT CHANGES

As we manage our schedule, may need to change your appointment time slightly, between 15 and 30 minutes, due to the limitations of online booking. We will be in touch if that becomes necessary. Thanks for your understanding!

KINDNESS AND INCLUSION

We expect kindness and inclusion not only from our staff but also from our clients. We insist that our team treat every single person they interact with at our salon with utmost respect and dignity.

CONTACT

Our booking system is set to deliver notification and confirmation emails, but glitches happen, so please add this appointment to your personal calendar.

LOST OR DAMAGED ITEMS

H.I.V.E. Salon & Boutique cannot be responsible for damage or loss to clothing, bags or jewelry during services here. We try to be as careful as possible, but accidents do happen, and color makes a permanent stain. Jewelry can be lost down a drain or anywhere else on premises. Please do not wear your best clothes here during a color service, OR, please remove your top and use our color robes instead. We appreciate your understanding.

BOUTIQUE RETURNS AND EXCHANGES

We have a 14-day return/exchange policy, which means you have 14 days after receiving your item to request a return/exchange.
Your item must be in the same condition that you received it, unworn or unused, and with tags. You’ll also need the receipt or proof of purchase.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on final sale/clearance items or gift cards.

You can always contact us for any return question at boutique@hivesalonandboutique.com.

Please see the online boutique return/exchange policy at the bottom of the online store page.